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General Information
About Proforma

With more than 30 years of experience, Proforma remains clearly focused on providing solutions to North American businesses for their graphic communications needs. Proforma has received numerous awards and recognition as one of the top five largest companies in our industry as a leading provider of:

  • Promotional products
  • Printing services
  • Business documents
  • eCommerce solutions
  • Multimedia services
  • Total project management

Our mission is focused:

  • To enhance and simplify the delivery of our products and services.
  • To be bigger, better, faster and smarter.

Proforma is the One Source with Infinite Resources to meet all your graphic communications needs.

Acknowledgments

All orders are acknowledged via fax or e-mail within 1 business day of receipt.

Paper Proofs

FREE. We do not charge for paper proofs. All orders are subject to proof approval prior to production. Exact repeat orders are not proofed unless specifically requested on PO.

Virtual Proofs

FREE. We do not charge for virtual proofs. However, virtual proofs must be requested on the PO.

Imprint Color Change

Please call factory for details and availability.

Artwork Instructions

We accept PDF, DOC, JPG, TIF, AI and EPS. Please specify the PO# in the subject line. For 2 color imprints, please provide PMS #. We do not charge for PMS color matches on 2 color imprints.

If you do not have black and white vector, send us what you do have and we will recreate the art Free of Charge. Additionally, we typeset the ad copy based on your specifications. If you do not have a specific request, we will typeset based on the best layout.

Cancellations

All cancellations MUST be sent via fax or e-mail and acknowledged by factory. A cancellation fee will be assessed only in the event work has been performed.

Combination Orders

When you select 2 or more different styles, you will be charged for only 1 setup. However, the minimum for each style must be the catalog minimum. If you want to order below the minimum quantity required, a Less Than Minimum charge of $25.00 (d) will be applied for each style below the min requirement.

Co-Op Programs

We offer a full range of co-op programs. Please call us for details.

Pantone Color Matching

Pantone color matching is available to be imprinted on most items in the catalog. Please provide a PMS # with your purchase order. There is a $12.00 (g) PMS charge. We cannot guarantee a 100% match. Also, please note that PMS color matches may fluctuate slightly on repeat orders.

Production Time

Unless otherwise specified by each item, most orders ship within 5 days from art approval. We offer 24, 48 & 72 hour RUSH service. Please call factory with your in-hand date requirement.

Samples

There is no charge for samples or catalogs. Please e-mail or fax your requests by 2:30pm eastern time so we can ship the same day. Please provide a UPS or FedEx account #. Sample requests received without a UPS or FedEx account # will ship via United States Postal Service (USPS) at N/C. You can also visit us online at www.proformapens.com to submit your requests. Please remember to provide the item # and color or a random color will be sent.

Pre-Production sample

A pre-production sample request MUST be specified on the PO. After the paper proof is approved, the pre-production sample will be produced. Allow up to 3 days for sample production, unless otherwise notified. There is a $15 (g) pre-production fee.

Plastic Pen Setup Charges:

All new orders are subject to a $25.00(d) setup charge. Exact repeat orders have no setup charges.

2nd color / 2nd location:
Please add $25.00(d) setup charge for 2nd color or 2nd location imprints and a $0.10(d) running charge per piece.
Clip Imprints:Clip imprints are subject to a $25.00(g) setup charge and a $0.12(g) running charge per piece per color.

Metal Pen Setup Charges:

All new orders are subject to a $30.00(g) setup charge. Exact repeat orders have a $25.00(g) setup charge.

Additional Running Charges

Laser Engraving:
Additional locations laser engraving are subject to an additional setup fee of $30.00(g) per location and an $0.18(g) running charge per piece per location.

Oxidation Black: Available on Satin Gold, Satin Chrome or Nickel Platinum pens for an additional running charge of $0.18(g).
Chrome Etch: Available on Brass pens for an additional running charge of $0.18(g).

(Meaning of oxidation black and chrome etch: When laser engraving on a metal, aluminum, or brass pen, the engraved or etched color may not be as sharp or contrasted as desired, depending on the color of the background. Filling in the laser engraved area with black ink or chrome etch will show the imprint in a more prominent way.)

Silkscreen:
Additional colors or locations are subject to an additional setup fee of $30.00(g) per color and/or location and an $0.15(g) running charge per piece per color and/or locatio

Shipping
Our primary shipper is UPS. However, if a different method of shipping is requested, please provide this information on the PO. Make sure to include the carrier and your account #. Please note, there is a $5.00 (x) fee for 3rd party shipping.

Over / Under Runs
We ship exact quantities specified on the purchase order. For custom items and colors, please allow for a 5% over/under run

Claims
All claims must be submitted in writing within 30 days from receipt of order.

Blank Goods
Blank goods ship within 24 hours of receipt of PO. Please use end quantity price.

Pricing subject to change without prior notice. Imprints used in this website are for illustrative purposes only. They do not represent endorsement of any company or product.

What People Say

I've been a distributor for more than 30 years. In 2006 I started buying all my pens from Proformapens. They never let me down. They're fast, their prices are competitive and they always do their orders on time.There are a lot of pen companies around, but Proformapens will never let you down, I can't recommend them highly enough.

-Don Sanders Don Sanders Marketing

Using Proformapens we have found that not only is their product and their pricing heads and shoulders above any other supplier that you're going to find. If you want a quality product, if you want "right now" availability, and if you want an array of different types of pens, Proformapens is the place to go.

-Ken Marsh P2 Promotional Products

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